image of Hotel Program – UK

Can i do any Position, Am I Suitable for the Program ?

You can apply to do any position of which you have previous experience and the required language level. It is necessary to have some previous work experience eg as a waiter/waitress if you apply for this hospitality position in the UK. Hotel require staff with experience in most positions, however they will give you the extra training you need and enable you to develop both your skills and language ability to work competently in the UK. Everyone will be required to have a flexible and hardworking attitude towards work.

WHAT LEVEL OF ENGLISH DO I NEED?

You need to be able to speak and understand at an intermediate level (Ielts 5.0) and above) If your level is below this it is too difficult for you to understand your co-workers, manager and the customers and you may only get basic work and less hours.

WILL I HAVE TO DO AN INTERVIEW?

40% of people have to do a telephone interview with the employer; GO will give you all the details of this before hand on an “Interview Confirmation Sheet”. Please make sure that you look at the website and location of the placement before you telephone, if you do not understand anything please ask your agent or school to explain it. There is also a list of tips on the interview confirmation sheet and you should always follow these, if you do not follow our guidelines you may not receive a placement.

WHERE WILL I LIVE?

All the positions have live - in accommodation, either on-site or nearby. Costs can vary, from £30.00 - £60.00 per week. This is taken from your salary. Your cost of accommodation will be confirmed on your “Work Training Contract” which is given to you before you start your placement.  Mainly rooms are shared occupancy where normally a maximum of 2 people share a room, however, we try to provide single accommodation when ever possible but we cannot guarantee this, especially in peak busy periods of the year. Couples and friends of the same sex always get their own room. Male and Female friends or relations are not permitted to share a bedroom.

MEALS

Meals vary from hotel to hotel, on your contract it will say what meals you have included and whether it is included in your salary or not. 90% of hotels include meals in your accommodation rate the other hotels provide you with a kitchen to prepare your owns meals. Often or not a staff menu is provided and is not necessary the same meals that guests or customers choose from. Food in the United Kingdom is not to all tastes and where this is so, you are responsible for providing your own food to your own liking.

WHERE WILL MY PLACEMENT BE?

Your placement could be anywhere in the UK. Many of the placements are not in large towns or cities and are in semi-rural or rural locations. You must accept the fact that you will be placed anywhere in the UK and due to the nature of the industry you cannot request a specific location. Please also note that we don’t do placements in London or large cities.

HOW MUCH IS THE TRAINING ALLOWANCE?

Most students will be given the minimum wage which is currently £5.13 for 18 - 20 year-olds and £6.50 for 21 + year olds. This is taxable but you can claim tax back when you leave UK in most situations.  The national minimum wage normally increases every October.

HOW WILL I BE PAID?

In most circumstances your employer will pay direct to your bank account. In some circumstance you will be paid by cash in an officially pay packet. Payment can be made weekly, fortnightly or monthly as stated it your “Work training contract”. If you will need to open a bank account, your manager will help you with this.

WHAT IS NATIONAL INSURANCE?

National Insurance is a social security tax that everyone who works must pay. You cannot claim back. You will also need to get a National insurance number and your manager will explain this to you and assist in you obtaining this.

MUST I PAY TAX?

Yes you will have to pay tax from your training allowance but in most cases you can claim it back. Please ensure that you get a P45 from your host placement at the end of your placement period and you will need to complete a P85 form. GO can assist in the claiming back of your tax and this is included in your fee.

HOW LONG WILL MY CONTRACT BE FOR AND/ OR HOW LONG CAN I STAY?

The minimum period is 3 months and the maximum is 12 months, you can stay longer if you wish, but we are not legally responsible for you after 12 months.

WHAT DO I NEED TO TAKE WITH ME TO MY PLACEMENT?

You can take any personal belongings that you wish. You will generally need to take uniform with you, as advised on your “Work training contract” you should always take at least 2 copies of each individual item of uniform that you are required to take. Some hotels provide uniform however. Bedding and towels are normally provided also, if you have to take these it will be in the additional comments on your “work training contract”.

WHAT HAPPENS IF I DO NOT LIKE MY PLACEMENT?

If you do not like your placement we will move you if it differs to what is explained on your “ Work Training Contract” However this is subject to us receiving a satisfactory report from your manager and you have also put any complaint in writing via email. It can take up to 30 days to find you a new position, however we work as quickly as possible to move you.

WHAT HAPPENS IF THE HOST WORK PLACEMENT TERMINATES MY EMPLOYMENT BEFORE THE END OF MY CONTRACT DATE?

If your training is terminated because the placement no longer has space for you and it is no fault of your own, we will find you an alternative placement. However, if your placement is terminated because you haven’t performed well or you have committed a gross misconduct, we will not seek a further placement for you and you will have to return home or find your own placement. If you are not from the EU or EEA you will not be able to be placed legally and you will have no alternative but to go back to school or return home. We always get a report from the host placement to confirm the reasons why and we will show it you if you require.

WHAT ARE SOME EXAMPLES OF PLACEMENT BEING TERMINATED DUE TO “MY” FAULT?

There are many examples of where employment can be terminated or “Sacked” as it is commonly known. Here are some examples of reasons why some of our previous people have been sacked.

  • Lateness for start of shift
  • Finishing your shift early without permission>
  • Being unfriendly or argumentative with colleagues or management.
  • Not being flexible
  • Giving away drinks to friends, this is considered to be theft.
  • Telling host placement or colleagues that they are leaving before their notice period (read further)
  • Being rude to customers.
  • Work quality not to the standards that is expected.
  • Damaging host placement property.
  • Illegal conduct.

There are obviously other reasons why someone can be sacked but no host placement enjoys sacking someone and host placements normally have a good reason for doing this.

WHAT HAPPENS IF MY HOST COMPANY CHANGES MY POSITION?

If your host placement changes your job because they feel that you are not suitable for the original position or that there is no longer a position for you in that department due to a down turn in business you must accept this offer.

IF I WANT TO LEAVE THE PLACEMENT AND RETURN HOME OR TO MY SCHOOL WHAT MUST I DO?

You should always serve your notice to the employer as agreed on your “Work Training Contract” You should always put it in writing thanking the host placement and giving your date of leaving. You should never ever give your host work placement your finish date before this or tell any other members of staff as your host work placement may ask you to leave earlier and in this case GO will not be able to find you another placement. You should also inform GO that you are leaving and if you are going back to school you must inform the school and not arrive there without giving them at least one week notice

WHAT ARE THE OTHER SERVICES PROVIDED BY "GO WORK & TRAVEL"?

We are here to help and provide a 24-hour number in case you have difficulties, feeling home sick or just would like someone to talk to: 0044 (0)1273 325 611

DO I GET A REPORT OR CERTIFICATE?

We receive a report from the host placement and if you would like a copy for your future job applications it can be sent to you. You may also obtain a certificate from GO.

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